(사용자) efg 서비스 매뉴얼 (한국어)

<aside> 💬

Hello, we're Pong, a social healing company.

Thank you for using efg (EFeelGood), our AI counseling service.

We've put together this manual so you can get the most out of the service.

If anything is unclear while you're using efg, please refer to the guide below.

Screen designs may change with future updates.

</aside>

Please reach us here.

☎️ 070-4411-2022 (9:00–18:00 KST, lunch break 11:30–12:30)

Click an item below to jump straight to it

➀ About the service

<aside> 🪄

What is efg, the empathetic AI counseling service?

Built on the belief that every feeling is good — that all emotions deserve respect — efg is an AI counseling service that listens to how its users feel and looks after their mental wellbeing.

</aside>

What the service aims for

• To support users emotionally through empathy-based counseling, helping them find steadiness and recover.
• To build a culture of mental wellbeing that improves engagement and satisfaction.

How it flows

After you sign up and log in, efg follows 1) voice counseling → 2) self-understanding → 3) personalized therapy. It reads how you're feeling, offers a recovery experience shaped around you, and supports you day to day.

Use the three menus at the bottom of the screen — Talk · Insights · Therapy.

Language

efg is available in both Korean and English. When you switch languages, the interface and your counseling sessions are delivered in that language.